Privacy Policy for MPayN Recharge
Effective Date: 1st Sep 2024
Welcome to MPayN Recharge. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data. By using our platform, you agree to the terms of this Privacy Policy.
1. Introduction
MPayN Recharge (“we,” “us,” “our”) is a company registered in India, providing mobile and utility recharge services for Nepalese people living in India. This Privacy Policy applies to all users (“you,” “your”) who interact with our website, mobile application, and services (collectively, the “Platform”). We are dedicated to ensuring the privacy and security of the information you provide to us.
2. Information We Collect
We collect various types of information to provide and improve our services. The information we collect includes:
a. Personal Information
Personal information refers to data that can identify you as an individual. When you use our Platform, we may collect the following personal information:
– Name: Your full name is required to create an account and use our services.
– Contact Information: This includes your email address, phone number, and postal address, which we use to communicate with you and send you important updates.
– Payment Information: We collect payment details such as credit/debit card numbers, bank account information, and transaction history to process your payments securely.
– Identification Documents: We may collect identification details such as your passport, driver’s license, or national ID card for verification purposes.
b. Non-Personal Information
Non-personal information cannot be used to identify you. This includes:
– Device Information: Information about the device you use to access our Platform, such as device type, operating system, browser type, and IP address.
– Usage Data: Information about how you use our Platform, including pages visited, time spent on the site, and links clicked.
– Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, track your usage, and gather analytics data. You can manage your cookie preferences through your browser settings.
3. How We Use Your Information
We use the information we collect for the following purposes:
a. To Provide and Improve Our Services
– Account Creation: We use your personal information to create and manage your account on our Platform.
– Service Delivery: We use your information to process your transactions, including mobile recharges, utility payments, and other services you request.
– Customer Support: We use your contact information to respond to your inquiries, resolve issues, and provide customer support.
– Personalization: We use your usage data to personalize your experience on our Platform, including recommending services that may be of interest to you.
b. To Communicate with You
– Promotional Communications: With your consent, we may send you marketing emails, newsletters, and promotional offers. You can opt out of these communications at any time.
– Service Notifications: We may send you important updates about your account, transactions, or changes to our policies.
c. To Ensure Security and Prevent Fraud
– Security Monitoring: We use your information to monitor and protect the security of our Platform, including detecting and preventing fraudulent activities.
– Verification: We use identification documents and other personal information to verify your identity and prevent unauthorized access to your account.
d. To Comply with Legal Obligations
– Regulatory Compliance: We may use your information to comply with applicable laws, regulations, and legal processes in India.
– Law Enforcement Requests: We may disclose your information to law enforcement or other governmental authorities if required by law.
4. How We Protect Your Information
We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorized access, disclosure, alteration, or destruction. Our security practices include:
– Encryption: We use industry-standard encryption protocols to protect your payment information and other sensitive data during transmission.
– Access Controls: We limit access to your personal information to authorized personnel only, who are required to keep your information confidential.
– Security Audits: We regularly conduct security audits and assessments to identify and address potential vulnerabilities.
While we strive to protect your personal information, no security system is completely foolproof. We encourage you to take steps to protect your account by using strong passwords and keeping your login credentials confidential.
5. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with the following entities for specific purposes:
a. Service Providers
We may share your information with third-party service providers who assist us in delivering our services. These providers may include:
– Payment Processors: Companies that process your payments securely on our behalf.
– Customer Support Providers: Companies that help us provide customer support services.
– Analytics Providers: Companies that help us analyze usage data and improve our Platform.
These service providers are contractually obligated to protect your information and only use it for the purposes specified by us.
b. Business Transfers
In the event of a merger, acquisition, or sale of our assets, your personal information may be transferred to the acquiring company. We will notify you of any such transfer and provide you with the opportunity to opt out if you do not want your information to be transferred.
c. Legal Requirements
We may disclose your information if required by law or in response to a valid legal request, such as a subpoena or court order. We may also disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.
6. Your Rights and Choices
You have certain rights regarding your personal information. These include:
a. Access and Correction
You have the right to access and update your personal information at any time. You can do this by logging into your account on our Platform and editing your profile. If you are unable to access or update your information, you can contact our customer support team for assistance.
b. Data Portability
You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another service provider if you choose.
c. Deletion
You have the right to request the deletion of your personal information. If you no longer wish to use our services, you can request that we delete your account and all associated data. Please note that we may retain certain information as required by law or for legitimate business purposes.
d. Opt-Out of Marketing Communications
You have the right to opt out of receiving marketing communications from us. You can do this by clicking the “unsubscribe” link in any marketing email or by adjusting your communication preferences in your account settings.
e. Cookie Preferences
You can manage your cookie preferences through your browser settings. You have the option to block or delete cookies, but this may affect your ability to use certain features of our Platform.
7. International Data Transfers
As a company registered in India and serving Nepalese customers living in India, we may transfer your information across borders to provide our services. For example, your data may be processed in a country different from the one where you reside. We take steps to ensure that your information is protected in accordance with this Privacy Policy, regardless of where it is processed.
8. Children’s Privacy
Our Platform is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete the information as soon as possible. If you believe that we have collected information from a child under 18, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will revise the “Effective Date” at the top of this policy and notify you of any significant changes through our Platform or other communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Phone: +91-9650960599
Mailing Address: MPayN Recharge, [New Delhi], India
We are committed to addressing your privacy concerns and will respond to your inquiries as quickly as possible.
11. Governing Law
This Privacy Policy is governed by the laws of India, and any disputes arising from this policy will be subject to the jurisdiction of the courts in India. By using our Platform, you consent to the exclusive jurisdiction and venue of these courts.
12. Your Consent
By using our Platform, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.
Thank you for trusting MPayN Recharge with your personal information. We are committed to protecting your privacy and ensuring that your experience with us is safe, secure, and transparent.
